Kenya Airways holds a successful workshop on the revised ADM policy  26th Sep 2018

The Kenya National carrier, Kenya Airways in partnership with the Kenya Association of travel agents held a successful workshop on 20th and 21st September 2018 at the Intercontinental Hotel and Mövenpick Hotel in Nairobi respectively. A similar workshop shall be duplicated for agents in other regions in Kenya.

The workshop was a highly interactive forum where travel agents engaged and learnt on the provisions of the revised Agents Debit Memos (ADMs) policy.

This workshop was as an action point after an industry meeting between KATA members and Kenya Airways representatives where major concerns relating to ADMs were discussed. Agents at the meeting requested that all the previously issued ADMs be reversed, a call that was later answered by the airline in the spirit of partnership.

During the workshop, agents were taken through a revised ADMs matrix that defined the different violations or non-compliance practices that shall result to issuance of ADMs. The practices included churning, high cancellation rate, Ticketing information(Fictitious, Test or Training Bookings ), speculative bookings, wrong booking and ticketing of infants, private and corporate fare abuse, contractual missing or incorrect fare on the ticket, Commissions, service fee, surcharges and taxes violations, use of correct SSR codes, Group bookings/Hidden groups, no show, Misplating subject to IATA resolution 852, Wrong Routing not permitted on third carrier / wrong booking class on third carrier, Abuse of Special Prorate Amounts ( SPA’S), Inactive and Passive Segments, name update fee, Duplicate PNRS by same Agent, Schedule change, Back to back ticketing, duplicate segments, Coupon Trashing / coupons used out of sequence, cross boarder ticketing, Training Tickets From IATA Code 9999999(0-9) And Ticket series XXX-99xxxxxxxx, Fare violation for tickets issued with open/request status, Reissue violation/ uncollected change fee, Minimum Connecting Time (MCT) violation, Origin & Destination (O&D) violation( Married segment control), Illegal class mix/ Travel audit and Credit Card charge -back


The Association is grateful to the airline for educating its membership on the revised ADMs. It is expected that once the policy is effected from 1st October 2018, the agents shall comply as per policy provisions. The compliance offers a stable and smooth business operating environment.


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