The International Air Transport Association (IATA) Regional Vice President for Africa and Middle East Muhammad Ali AlBakri accompanied by other senior officials paid a courtesy call on KATA during his recent visit to Nairobi.
At hand to receive him was the Chairman Mohammed Wanyoike and CEO Nicanor Sabula among other Board members.
The focus of the meeting was the structural reorganization that IATA undertook in its Africa and Middle East office effective 1 July 2018. Mr. Albakri explained that the new structure was driven by the desire to enhance effectiveness and efficiency with the focus on customer satisfaction. “We have flattened the structure from the previous multi-layered one to enhance service delivery. The new offices are fully empowered to make decisions at the local level and you need to hold them to account on this,” he said. He took the opportunity to invite KATA officials to IATA’s new Global Delivery Centre based in Madrid Spain for a fact finding mission.
On his part, Chairman Wanyoike welcomed the new structure terming is as long overdue and one that will enhance the business interaction between agents and IATA. “We faced serious challenges when the office was based in Amman not only due to the geographical position but also the cultural and language differences. It was not uncommon to call the Amman offices and you are told that the offices were closed until the next day yet you had a pressing need that required immediate intervention but the local office couldn’t help,” he added. “I am glad with the announcement that Nairobi is now empowered to make decisions and respond to our issues”.
The Chairman took the opportunity to brief the Vice President on a number of issues affecting the local trade among them the increasing abuse of the BSP portal by airlines issuing unnecessary ADMs, uncertainty over the local DIP cover following the 2017 confusion and the declining numbers of IATA accredited agents due to the unfavourable business environment.
Those present at the meeting included Sidy Gueye, the newly appointed Relationship Manager, East Africa, Alexandru Stancu, Head of Account Management South & East Africa, Adefunke Adeyemi, Regional Director for External Relations, and Janaurieu D'SA, Regional Head Financial Distribution Services. KATA Board members present were Patrick Ngotho, Florence Maina and Shukri Ahmed.
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