ATS Travel Agency Celebrates 20 Yrs in Business  13th Jun 2018

ATS Travel formerly known as Africa Touch Safaris last Friday hosted its clients, partners and friends for an evening of celebration to mark 20 years in operation.

The story of ATS began in 1998 marked when Ms Rosemary Kaittany, a former teacher left the world of education to pursue her life’s desire- tours and travel. Since then, she has seen ATS Travel grow from a little one roomed office to a globally recognized travel agency with a national footprint. Today, ATS has four branches across Kenya in Nairobi, Kisumu, Kitale and Eldoret.

Rosemary, who is a long serving Board member of the Kenya Association of Travel Agents (KATA) attributes her success to her family and friends who have kept on challenging her to press on amidst the challenges in the industry. “I thank my husband who believed in me and my dream and supported me. Very few men would do that. I thank my children who walked with me throughout the journey. Very few children would accept to work for family business,” said Mrs Kaittany during the celebrations. Our clients who include government ministries, parastatals, corporations, corporate/private companies, NGOs, Learning Institutions, Insurances, Churches, Individuals and Hospitals, have also been part of our success”

 

Recognition & Awards

Along, the way ATS has managed to pick an array of awards and recognition both locally and internationally. In 2008, ATS, was recognized by Kenya Airways as the fastest growing agency in the industry the same year KPMG and Business Daily listed them among the Top 100 SME Companies in the country. They emerged 2nd in the travel and tourism industry category.

In 2012, they moved up to be one of Kenya Airways top ten selling agents. Two years later, they were recognized by Kenya Airways as the top group selling agent. In 2016, UAE based airline Emirates awarded them for best performance.

 

It has not been without challenges

Rosemary admits that the success has come with lots of challenges along the way.  “The travel industry globally remains unpredictable. Issues of security, changing needs of our clientele, technological disruptions and the changing requirements by IATA are some of the issues we grapple with. However, our ability to motivate our employees and equip them with relevant capacities to navigate the industry challenges has been at the center of their success.

Secret to success

In an interview with a local online publication, Kahawatungu, Mrs Kaittany says, “Often, when asked the reason behind my success, my impromptu reply has been; my employees. I would say that a team can perform best only when it is united,” she adds.

Kaittany hopes to create a lasting brand not only across the African continent, but also across the world. Her dream is to see ATS become a leading world travel agency.

“The road ahead will be challenging, but with the support of my team we shall wade through the murky waters to become world leaders. I want to thank all our partners who have supported us as we look forward for greater partnerships,” she told the publication.

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