KAA staff face penalties for traveller delays  29th Jan 2018

Kenya Airports Authority (KAA) staff risk dismissal for engaging in corrupt deals and delaying customers on queues.

This follows the signing of a service charter between six ministries and government agencies aimed at improving service delivery and creating good customer experience at the airport.

Travellers have been raising complaints over slow pace of clearance. Transport secretary James Macharia said the government will not tolerate malpractices that affect service delivery at the facility.

“All employees will be expected to deliver and ensure the charter is implemented. We are not going to tolerate any form of corruption or behaviour that will hamper operations at the airport,” said Mr Macharia.

Interior CS Fred Matiang’i also cautioned employees against laxity at work, saying with the new charter, service delivery at the facility has to improve.

“We need to change the way we have been working and keep in mind that the work that we are doing is for the good of us all,” said Dr Matiang’i.

Source: https://www.businessdailyafrica.com/corporate/companies/KAA-staff-face-penalties-for-traveller-delays/4003102-4279104-koh7cq/

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