Air passenger rights & consumer protection

The Kenya Civil Aviation Authority Aviation Consumer Protection Section operates a complaint handling system for consumers who experience air travel service problems’ including issues regarding service provision by other stakeholders in the industry.

It attempts to resolve travelers’ complaints about air carriers and other service providers in a manner consistent with the carriers’ tariffs, the Kenya Civil Aviation Regulations (KCARs) and related regulations and, where applicable, international conventions (the carrier’s legal obligations).

The full article on your rights as a traveller is avaialable here.