All Blog posts


Conquering the Seemingly Mt. Everest of the Travel Industry

When Sibusiso Vilane took to the stage to recount his history making journey to conquering the world tallest mountain, Mt. Everest, little did he know that his would be the inspiring story that travel agents attending the 2018 Travelport Live event needed to lift their spirits.

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Four Travel Agents Shake Up Their Business Models for 2019

If there’s one thing that never changes about the travel industry, it’s the fast pace of change. So, it’s no surprise that four travel agents recently told Travel Market Report about changes they are making to their business models as 2018 draws to a close.

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Impact of Technology on the Travel Agency Business

The continuing evolution of information technology has had a considerable impact on the travel agency service industry. The widespread public use of the Internet has created a number of conditions that have been game-changers -- in both beneficial and detrimental ways -- to the modern travel agency.

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Taking off with NDC

IATA and its airline protagonists have high hopes for the New Distribution Capability (NDC), which is touted as a new standard to connect airlines with intermediaries, with the promise of greater flexibility to sell ancillary products and introduce more personalised and dynamic offers.

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How tech is transforming travel

Disruptive technologies such as Artificial Intelligence, Machine Learning, Bots and Blockchain are forcing industries to re-write their own value chains.

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How GDSs are Dealing with New EU Privacy Rules

The new European Union General Data Protection Regulation (GDPR), which was officially effective on May 25, two years after being adopted by European Parliament, will impact businesses both inside and outside of Europe, including travel agencies around the world.

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Meet the CEO of KATA – Mr. Nicanor Sabula

A village boy at heart, Mr Nicanor Sabula, CEO of the Kenya Association of Travel Agents (KATA) told us his first experience with travel was seeing the airplanes flying over the village where he was raised by his grandparents.

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Transparency in Payments

Implementation of TIP is aligned with and is occurring in conjunction with IATA's NewGen ISS program, which is the modernization of the IATA Billing and Settlement Plan (BSP).

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Internet of Things Technology Tracks Pets in Airports

Unisys has released an app- and IoT-based solution that enables passengers to keep an eye on their pets before and after a flight, by viewing their location and the conditions around them, as well as watching the animals on video via wireless sensor technology.

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IATA’s NewGen ISS: New Accreditation Models

As part of NewGen ISS’s four pillars, implementation of a new agent accreditation framework is in place with three accreditation options which include GoGlobal Accreditation, GoStandard Accreditation and GoLite Accreditation.

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IATA’s NewGen ISS- What is this?

Beginning this week, we shall be providing our readers with information, analysis and insights on the New Generation IATA Settlement System ( NewGen ISS) that was formally adopted by IATA during the 2017 Passenger Conference and is set to be fully implemented from this year.

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Artificial Intelligence (AI)

Developments in voice recognition technology like Amazon’s Alexa, and virtual reality, will make brand interactions more personalised and targeted, improving the customer experience and enhancing brand loyalty.

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